Customer Cancellation Once an order is confirmed by the user, it becomes non-cancellable. However, in cases where a damaged or expired product is received, the option for exchanges is made available. Refunds are not extended; exchanges are the exclusive remedy for such circumstances.
Non-Customer Cancellation
We reserve the absolute right to cancel an order under the following circumstances:
- The provided address by the buyer is erroneous or falls outside the designated delivery area.
- Inability to establish contact with the buyer through phone or email during the delivery process.
- Inability to execute the delivery due to a lack of information, direction, or authorization from the buyer.
- Unavailability of the ordered items at the time of order processing.
Exchanges Exchanges are applicable solely under the following conditions:
- The packaging has been tampered with, damaged, or contains expired products upon delivery.
- Delivery of an incorrect order.
- Items are missing from the delivered order.
The policy strictly confines refunds and primarily facilitates exchanges for the aforementioned scenarios. Refunds are categorically excluded; instead, expedited exchange of the product is executed based on defined exchange criteria. Notwithstanding, if the contents of the received product do not align with the customer's expectations, and this discrepancy is conclusively substantiated through the provided unboxing video, a limited refund may be contemplated.
Unboxing Video Requirement Customers are mandated to furnish an unboxing video within 5 days of product delivery. This video, inclusive of the order ID and video link, is to be submitted via email to support@ganeshkart.com. The unboxing video shall adhere to the stipulated conditions:
- Duration of at least 1 minute (60 seconds).
- Commencement with the intact packaging.
- Clarity in capturing the unboxed product/item.
Adherence to these Unboxing Video Terms & Conditions expedites the resolution of queries.
By engaging with Ganeshkart.com, customers implicitly consent to these policies. For further inquiries, kindly engage with our customer support team.
Refund Policy
This refund policy governs the circumstances under which refunds may be issued for prepaid orders made through our platform. Kindly read this policy carefully to understand the terms and conditions associated with refund eligibility.
Refund Eligibility
Refunds are available exclusively for prepaid orders and are contingent upon specific conditions:
- Non-Delivery: Refunds are applicable if we fail to deliver the ordered product due to unforeseen circumstances or valid reasons beyond the customer's control.
Customers seeking a refund must adhere to the following procedure:
- Notification: The customer must notify us of their intent to claim a refund within a reasonable timeframe from the expected delivery date.
- Verification: Our support team will conduct a thorough review to verify the circumstances leading to the refund request. The decision to grant a refund is at our sole discretion.
- Refund Approval: If the refund request is approved, the customer will receive confirmation and instructions regarding the refund process.
Refund Amount
The refund amount will be equivalent to the prepaid amount for the order, subject to applicable deductions, if any.
Non-Refundable Situations
Please note that refunds will not be issued in the following situations:
- Orders not made through prepaid methods.
- Delays caused by factors beyond our control.
- Customer dissatisfaction not supported by valid evidence.
Dispute Resolution
Any disputes arising from refund requests will be resolved in accordance with our internal procedures and relevant laws.
This refund policy is subject to change without prior notice. It is the customer's responsibility to stay informed about the latest version of this policy.
For further assistance or clarification, please contact our customer support team.