- An order once placed and confirmed by the user is not entitled to be cancelled.
We reserve the sole right to cancel your order in the following circumstance:
- In the event if the address provided by Buyer is either wrong or falls outside the delivery zone;
- Failure to contact Buyer by phone or email at the time of delivering the Order booking;
- Failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery
- Unavailability of all the items ordered by Buyer at the time of booking the Order
- You shall be entitled to a refund only if you pre-pay for your order at the time of placing the order.
- Your order packaging has been tampered or damaged at the time of delivery;
- Our decision on refunds shall be at our sole discretion and shall be final and binding.
- All refund amounts shall be credited to your account within 5-6 Working Banking days in accordance with the terms that may be stipulated by the bank which has issued the credit/debit card.
- Wrong order being delivered.
- Items missing from your order at the time of delivery.
- Unboxing video is compulsory at the time of receiving your order and Drop us an email with your order id and the video of the product at firstname.lastname@example.org within 5 days of the date of delivery. Our customer delight team will review your queries and resolve it at the earliest.
- Unboxing video duration should be at least 1 minutes (60 sec)
- It should be a proper unboxing video starting with a sealed packet
- The product/item should be clearly seen while shooting the unboxing video.
- Email at email@example.com, send the video link, order details, or the invoice screenshot.